| |
| Our Service Standards
for our insurer clients are as follows: |
| |
 |
Acknowledge receipt
of instructions |
| |
|
... Within
2 hours (24/7) |
| |
|
Contact insured |
| |
|
... Within 2 hours
(24/7) |
| |
|
Preliminary advice (email) |
| |
|
... Within 2 days |
| |
|
Progress reports (email) |
| |
|
... Every 7 days (unless
otherwise agreed) |
| |
|
Reply to telephone calls |
| |
|
... Within 12 hours
(24/7) |
| |
